Where did it go? Did I just download a virus? What happened to my download? Music, data, and photos are the most commonly downloaded things on an Android phone. Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.Android users know the problem when it comes to their downloads. Click Deregister on the device you want to deregister.Īfter performing the steps listed above you will successfully fix the Amazon Prime Video error 5005.Click Settings located on the upper right side of the app.Click My Stuff located on the lower right side of the app.In cases like this you will have to deregister the device. There are instances when this problem can occur when trying to sign out of the app. Method 3: Deregister the Android device to fix error 5005 Enter the email address or phone number then tap on continue.You should try to click on the “forget your password” link to reset the password. If you are experiencing this problem while trying to sign in to the app then you might be typing in the wrong password. Method 2: Reset your Amazon Prime Video password You can also try using your mobile data subscription if no other Wi-Fi network is available. If the results are not good then try connecting the device to a different Wi-Fi network. This is usually the first choice that appears on the search results. This will open the speed test results and show you a tool that you can use. You can do this by swiping up from the home screen and tapping your preferred browser. The first thing you will want to do is to make sure the Android device has a good internet connection. Make sure to restart your Android device before proceeding with these troubleshooting steps. One of the common issues that you might experience when running the Prime Video Android application is when you are unable to sign in or out of the app. Getting the error 5005 can’t sign in or sign out of Prime Video There’s a huge library of movies and TV shows to choose from that can be streamed to up to 4K Ultra HD quality, HDR, and can be downloaded for offline viewing on mobile devices. If you can’t sign out then you need to deregister the device.Īmazon Prime Video is a streaming service that allows Amazon Prime members access to thousands of videos without any additional cost. This occurs if you sign in with the wrong password or if the internet is slow. The Amazon Prime Video error 5005 usually occurs when you try to sign in or out of the app on your Android device.
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